FAQs

Frequently Asked Questions (FAQ)

Welcome to the Zenara FAQ page! Here, you'll find answers to some of the most common questions about our products, shipping, and policies. If you can’t find what you’re looking for, feel free to contact us.

1. About Our Products

Q: Is Zenara’s hair removal product safe for sensitive skin?
A: Yes, our product is designed with safety and comfort in mind. It’s gentle enough for sensitive skin and effective on all hair types. Always perform a patch test before full use.

Q: Can I use Zenara’s product on all areas of my body?
A: Absolutely! Our product is versatile and can be safely used on areas like the legs, arms, underarms, bikini line, and even private areas.

Q: How long will it take to see results?
A: Most users notice smoother skin after the first use. For long-lasting results, we recommend consistent use over several weeks.

Q: Do I need to shave before using the product?
A: Yes, we recommend shaving the area 24 hours prior to use for optimal results.

2. Shipping & Delivery

Q: Where do you ship to?
A: We offer worldwide shipping! No matter where you are, Zenara is here to support your self-care journey.

Q: How long does shipping take?
A: Shipping times depend on your location:

  • USA: 5–10 business days
  • International: 10–20 business days

Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your package every step of the way.

Q: What if my package is delayed?
A: Delays can happen due to unforeseen circumstances. If your package doesn’t arrive within the estimated timeframe, please contact our support team, and we’ll help resolve the issue.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy for all unused and unopened items. Please refer to our Return Policy for more details.

Q: How do I request a refund?
A: If you’re not satisfied with your purchase, please email us at support@zenara.com within 30 days of receiving your product. Include your order number and a brief explanation, and we’ll guide you through the process.

Q: Who covers return shipping costs?
A: Customers are responsible for return shipping costs unless the product arrived damaged or defective.

4. Payments & Discounts

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.

Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive discounts and be the first to know about sales and special offers.

Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect your payment details and ensure your information is safe.

5. Contact Us

Q: How can I contact Zenara?
A: You can reach us via:

Our customer support team is available Monday to Friday, 9 AM – 5 PM (EST), and we aim to respond within 24 hours.

If you have further questions, don’t hesitate to get in touch. Your satisfaction is our priority!