Return Policy

Zenara 30-Day Return Policy

At Zenara, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a hassle-free return process within 30 days of receiving your order. Please review our policy below to ensure a smooth return experience.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  1. The item must be unused, unopened, and in its original packaging.
  2. The return request must be made within 30 days of receiving the product.
  3. Proof of purchase (e.g., order confirmation email or receipt) must be provided.

Non-Returnable Items

We are unable to accept returns for:

  • Used, opened, or damaged items (unless damaged during shipping).
  • Items purchased as part of a final sale or promotional offer.

How to Initiate a Return

  1. Contact Us:
    Email us at returns@zenara.com with your order number, the product you’d like to return, and the reason for the return.

  2. Receive Return Instructions:
    Our team will provide you with a return authorization number and detailed instructions on where to send your item.

  3. Ship Your Item:
    Package your item securely and ship it to the address provided. We recommend using a trackable shipping method to ensure your return reaches us.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–7 business days and applied to your original payment method.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item:
    • Arrived damaged or defective.
    • Was incorrect due to an error on our part.

Exchanges

We currently do not offer direct exchanges. If you need a different product, we recommend requesting a refund and placing a new order.

Damaged or Defective Items

If your item arrived damaged or defective, please email us at support@zenara.com with photos of the issue. We’ll work to resolve the problem as quickly as possible.

Contact Us

If you have any questions about our return policy, feel free to reach out to us:

Thank you for choosing Zenara—we’re here to ensure you have a positive experience with our products!